FAQs – CLN

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Payment Methods

What payment methods do you accept?

We offer several convenient ways to pay for your order:

• Cash on Delivery (COD)

• GCash

• GrabPay

• Maya

• BillEase

• Credit Cards

• Bank deposit (BDO, BPI and Metrobank)

For orders ₱10,000 and above, we kindly require a non-COD payment to secure your transaction.

GCash, GrabPay, and Maya payments are processed through PayMongo.

How do I pay via bank transfer?

You can securely transfer your payment to any of the following accounts:

BDO
Account #: 001340047746
Account Name: CMG Retail Inc. (formerly Celine Marketing Corporation)
Account Type: Peso Savings

Metrobank
Account #: 631-7-63106432-5
Account Name: CMG Retail Inc.
Account Type: Peso Savings

BPI
Account #: 2431-004995
Account Name: CMG Retail Inc.
Account Type: Peso Checking

Please include your order number as reference:
Example: #CLN1234567

Once your transfer is complete, simply send a photo or screenshot of the confirmation to hello@cln.ph or via our Facebook page, CLNph

Your order will be confirmed as soon as we receive your payment.

Shipping & Delivery

How much does shipping and delivery cost?

Enjoy free shipping on orders of ₱995 and above. For orders below ₱995, a flat shipping fee of ₱100 applies.

Shipping fees may vary depending on the total amount after discounts.
Terms and conditions apply.

How long will it take for my order to arrive?

You can expect your order to arrive according to the following schedule:

Standard shipping schedule:

Shipping Address	Delivery Time
Metro Manila	3 to 5 business days
Outside Metro Manila	7 to 10 business days

Holiday shipping schedule:

Shipping Address	Delivery Time
Metro Manila	5 to 7 business days
Outside Metro Manila	9 to 12 business days

• Palawan and Batanes orders will take up to 30 days for delivery.
• Outside Delivery Zone (ODZ) locations may take an additional two (2) days for delivery.
• Deliveries are made on business days — Mondays to Saturdays, excluding Sundays and holidays.
• Please always check your tracking notifications.

How do I cancel my order?

To cancel your order, please contact us immediately at hello@cln.ph (Monday to Sunday, 8:00 AM to 5:00 PM) or send us a message on our Facebook page, CLNph. We will assist you promptly.

A confirmation email will be sent once your cancellation is approved. Please note that orders already picked up by the courier and in transit cannot be canceled.

How do I track my order?

After your item(s) have been picked up by our courier partner, you will receive an email with your tracking number. Enter this number on our Order Tracker to view the latest updates on your delivery.

What if I am not home to receive my items?

If you’re not available at the time of delivery, our courier will attempt to deliver your order up to 3 times (for GGX and 2GO, up to 2 times only).

For prepaid orders, you may authorize someone to receive it on your behalf by providing their valid ID, your valid ID, and a signed authorization letter.

For COD orders, your package can be released as long as the full payment is made. If the courier is unable to deliver after the final attempt, the order will be returned to us.

Do you offer international shipping?

At this time, our shipping services are available within the Philippines only. We do not offer international shipping at the moment.

Returns & Exchanges

What is your return and exchange policy?

If you receive an item that is damaged or incorrect, please return it within 30 days of the invoice date for a replacement or online store credit via voucher code. Customers are responsible for return shipping fees. Please make sure the items, along with their original packaging and the Official Receipt, are unused and in good condition before returning.

To initiate a return or exchange, kindly provide the following information and send it to hello@cln.ph:

Name:
Order # (typically starts with #CLN followed by 7 digits):
Reason for return/exchange:

Our Customer Service team will respond via email within 24–48 hours (Monday to Sunday, 8:00 AM to 5:00 PM) with the next steps and available options.

How long will it take to process my return or exchange?

Return or exchange processing will start once you send us the courier waybill for your returned item/s. Your replacement will be shipped after we’ve confirmed the return.

For returns due to size, color, or style requests:

1. Simply reply to the email we sent you with your final choice (size, color, or style) within 24 hours of receiving it.
2.To serve you better, requests sent via CLN Facebook, Instagram, or Tiktok won't be processed.
3. If we don’t hear back within 24 hours, your request will be automatically canceled.
4. Refunds for non-COD payments will be processed after the 24-hour period.
5. Canceled orders can easily be placed again through www.cln.com.ph

Do you offer refunds?

All refund requests are carefully reviewed to ensure a fair and timely resolution. For paid orders, customers may opt to receive a credit code in place of a cash refund. The credit can be applied toward future purchases from our collection. Cash refunds remain available upon request.

For any questions or assistance, please contact us at hello@cln.ph

Using the Online Shop

Do you have a size guide?

Yes! Please visit our Size Guide.

Do you provide CLN paperbags for online purchases?

Free paperbags are included only for online purchases of wallets and perfumes made through cln.com.ph, CLN Shopee, CLN Zalora, and CLN Tiktok.

Please note that paperbags are not available for sale, and our physical stores do not issue paperbags for orders placed online.

Contact Us

Need assistance? Get in touch with us

Email us at hello@cln.ph or message us on Facebook at CLNph

Our customer service team is happy to assist you from 8:00 am to 5:00 pm, Mondays to Sundays.

Frequently Asked Questions

Payment Methods

Shipping & Delivery

Returns & Exchanges

Using the Online Shop

Contact Us