Contact Us

We’d love to hear from you, feel free to drop us a message and we’ll get back to you as soon as we can.

hello@cln.ph

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Category*
- Product Inquiries
- Orders & Delivery
- Returns & Exchanges
- Payment & Account Support
- General Inquiries & Feedback
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Frequently Asked Questions

How do I place an order?

To place an order, simply browse our collection and select the items you wish to purchase by clicking "Add to Cart". When you are ready to proceed, click on the cart icon at the top of the page and follow the checkout instructions to provide your shipping information and complete your payment. Once your order has been successfully placed, you will receive a confirmation email with your order details. Should you require any assistance, our customer support team is available to help.

How do I track an order?

Once your item/s have been picked up by one of our courier partners, you will receive an email with your tracking number. You can visit our order tracker page to see the status of your delivery.

How long will it take for my order to arrive?

You can expect your order to arrive according to the following schedule:

Shipping Address
Delivery Time
Metro Manila

3 to 5 business days

Outside Metro Manila

7 to 10 business days

*PALAWAN and BATANES orders will take 30 days to deliver.

*Outside Delivery Zones (ODZ) locations can take an additional two (2) days to delivery

*Deliveries are done on Business days - Mondays to Saturdays, excluding Sundays and Holidays. Always check your tracking notifications.

What is your return and exchange policy?

If the order you received is damaged or incorrect, kindly send it back to us within 30 days of the invoice date for replacement or online store credit via voucher code. Customers will shoulder shipping fee for Returns. Please ensure that items and any accompanying packaging with Official Receipts are in good condition and unused before sending them over.

Kindly provide the following information and forward to hello@cln.ph :

Name:

Order #: (order number usually starts with #CLN- followed by 7 digits).

Reason for return/exchange:

Our CSRs will reach out to you via email within 24-48 hours (8:00 am to 5:00 pm/Mondays to Sundays) regarding the return options and or related details.

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Visit Our Stores

Find the styles you love and try them on at your nearest CLN store.

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