What payment methods do you accept?
- Cash on Delivery (COD)
- Credit Cards
- Bank deposit (BDO, BPI and Metrobank)
*Orders worth 10,000 php and above should be paid via non-COD to secure the transaction.
*GCash, GrabPay and Maya payments via Paymongo
How do I make a bank deposit?
You may deposit to any of the following banks:
Account #: 001340047746
Account Name: CMG Retail Inc. (formerly Celine Marketing Corporation)
Account Type: Peso Savings
Account #: 631-7-63106432-5
Account Name: CMG RETAIL INC.
Account Type: Peso Savings
Account #: 2431-004995
Account Name: CMG Retail Inc.
Account Type: Peso Checking
Please include as reference number:
Once you've made the deposit please send us an image of the deposit slip to firstname.lastname@example.org or through our Facebook page at www.facebook.com/clnph.
Shipping and Delivery
How much does shipping and delivery cost?
Shipping is free for orders of P995 and above. Below P995, we offer an affordable flat-rate shipping fee of P100.
*Shipping fee application varies on the total amount after discount.
*Terms and conditions apply.
How long will it take for my order to arrive?
*Due to high volume of orders, there may be potential delays in our deliveries.
You can expect your order to arrive according to the following schedule:
3-5 business days
Outside Metro Manila
7-10 business days*
Business days include Mondays to Saturdays, excluding Sundays and Holidays.
*Outside delivery zone locations can take an additional 2 days for delivery.
Palawan delivery will take 30 days.
Do you accept Express Delivery?
Express delivery is applicable for Metro Manila, Taytay, Cainta, San Mateo and Antipolo for P300.00 via partner courier, Ninjavan (customers are not allowed to book preferred courier to avail the service).
How do I track an order?
Once your item/s have been picked up by one of our courier partners, you will receive an email with your tracking number. You can visit our order tracker page to see the status of your delivery.
How do I cancel my order?
If you decide to cancel your order, please contact us immediately at email@example.com (Mondays to Sundays, 7:00 AM to 4:00 PM) or message us on our Facebook page (CLNph).
Order cancellation request should be within 24 hours.
What if I am not home to receive my items?
The courier will attempt to deliver your items a maximum of 3 times. After the 3rd attempt, the items will be returned to us. If you are not present upon delivery, we may release your items to any authorized recipient upon presenting the following:
Valid ID of authorized recipient
Valid ID of customer who placed the order
Signed authorization letter
These are only required for prepaid orders. If you chose the Cash on Delivery (COD) payment method, we will release your order as long as the entire collection amount is provided.
Courier will attempt three (3) deliveries before brand considers parcel for return to shipper.
What countries do you ship to? Do you offer international shipping?
Our shipping rates only apply to orders within the Philippines:
No, we don't ship internationally as of to date.
Return and Exchange
What is your return and exchange policy?
If the order you received is damaged or incorrect, kindly send it back to us within 30 days of the invoice date for replacement or online store credit via voucher code. Please ensure that items and any accompanying packaging are in good condition and unused before sending them over.
How do I return or exchange my order?
How long will it take to process my return or exchange?
We will send your replacement item/s once we've confirmed that the original item/s have been returned. Return processing will proceed once you send to us a copy of waybill from third party courier of the return item.
*Due to high volume of orders, there may be potential delays in deliveries of replacement item.
Do you offer refunds?
At this time we do not offer refunds regardless of payment method. If you're unsatisfied with your order, kindly send it back to us within 30 days of the invoice date for exchange or online store credit.
Using the Online Shop
Do you have a size guide?
Yes. Please visit our size guide page.
How do I contact you?
MESSAGE US ON FB: https://www.facebook.com/CLNph/
Our customer service team is available on weekdays from 7:00 AM to 4:00 PM (Mondays to Sundays)