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FAQ

FAQ Sections

  1. Payment Methods
  2. Shipping and Delivery
  3. Return and Exchange
  4. Using the Online Shop
  5. Contact Us

Payment Methods

What payment methods do you accept?

  1. PayPal (Credit Card/Debit Card)

  2. Bank Deposit

  3. Pera Padala

  4. Cash on Delivery (COD)

How do I make a bank deposit?

You may deposit to any of the following banks:

 BDO
Account #: 001340047746
Account Name: CMG Retail Inc. (formerly Celine Marketing Corporation)
Account Type: Peso Savings
Metrobank
Account #: 631-3-631-02522-7
Account Name: CMG RETAIL INC.
Account Type: Peso Savings
BPI
Account #: 2431-004995
Account Name: CMG Retail Inc.
Account Type: Peso Checking


Please include as reference number:
CLNONLINE-[[ORDER NUMBER]]
Example: CLNONLINE-1450

Once you've made the deposit please send us an image of the deposit slip to support@cln.com.ph or through our Facebook page at www.facebook.com/clnph.

Shipping and Delivery

How much does shipping and delivery cost?

Shipping is free for orders of P995 and above. Below P995, we offer an affordable flat-rate shipping fee of P100. 

*Shipping fee application varies on the total amount after discount.

How long will it take for my order to arrive?

You can expect your order to arrive according to the following schedule:

Shipping Address

Delivery Time

Metro Manila

3-5 business days

Outside Metro Manila

5-7 business days*  

Business days include Mondays to Saturdays, excluding Sundays and Holidays.

*Outside delivery zone locations can take an additional 2 days for delivery.

How do I track an order?

Once your item/s have been picked up by one of our courier partners, you will receive an email with your tracking number. You can visit our order tracker page to see the status of your delivery.

 How do I cancel my order?

If you decide to cancel your order, please contact us immediately at support@cln.com.ph.

What if I am not home to receive my items?

The courier will attempt to deliver your items a maximum of 3 times. After the 3rd attempt, the items will be returned to us. If you are not present upon delivery, we may release your items to any authorized recipient upon presenting the following:

  • Valid ID of authorized recipient

  • Valid ID of customer who placed the order

  • Signed authorization letter

These are only required for prepaid orders. If you chose the Cash on Delivery (COD) payment method, we will release your order as long as the entire collection amount is provided.

What if I don't have cash to pay upon delivery?

You can inform the courier to come back within 7 days of the first attempt. The courier will only give you your items once you have the cash available. After this 7-day holding window, your items will be returned to us.

What countries do you ship to? Do you offer international shipping?

Our shipping rates only apply to orders within the Philippines:

No, we don't ship internationally as of to date. 

Return and Exchange

What is your return and exchange policy?

If you're unsatisfied with your order, kindly send it back to us within 30 days of the invoice date for exchange or online store credit. Please ensure that items and any accompanying packaging are in good condition before sending them over. For bags and apparel, we are only able to accept unused and unwashed items that still have their tags on.

I received my order, but there's a problem! What do I do?

If your order is damaged or defective, please contact us at support@cln.com.ph. Kindly include a photo of the damaged item as well. We will make sure to replace it for you at no extra cost.

How do I return or exchange my order?

Please get in touch with us at support@cln.com.ph and will schedule a pick-up of your item/s. Please include your invoice before packing your items in order to avoid delays in processing your return.

How long will it take to process my return or exchange?

We will send your replacement item/s once we've confirmed that the original item/s have been picked up.

Can I return or exchange my items at one of your retail stores?

Yes! Bring your original receipt to any CLN branch and we'll replace it for you.

Do you offer refunds?

At this time we do not offer refunds regardless of payment method. If you're unsatisfied with your order, kindly send it back to us within 30 days of the invoice date for exchange or online store credit.

Using the Online Shop

 I can't find the style I want in your online shop. Can I still order it?

If there's a style you're looking for that you don't see in our online shop, please send us a message at support@cln.com.ph with the style name or a photo of it. We'll do our best to find your item and deliver it to you!

Do you have a size guide?

Yes. Please visit our size guide page.

Contact Us

How do I contact you?

EMAIL: support@cln.com.ph

CALL/TEXT US AT: 0917 622 9764

Our customer service team is available on weekdays from 8:00 AM to 6:00 PM.

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