Delivery : 3-5 business days for Metro Manila and 7-10 business days for provincial areas.
Learn more >

FAQ Sections

  1. Payment Methods
  2. Shipping and Delivery
  3. Return and Exchange
  4. Using the Online Shop
  5. Contact Us

Payment Methods

What payment methods do you accept?

  • Cash on Delivery (COD)
  • GCash
  • GrabPay
  • Maya 
  • Credit Cards
  • PayPal
  • Bank deposit (BDO, BPI and Metrobank)

*Orders worth 10,000 php and above should be paid via non-COD to secure the transaction.

*GCash, GrabPay and Maya payments via Paymongo

 

How do I make a bank deposit?

You may deposit to any of the following banks:

 BDO
Account #: 001340047746
Account Name: CMG Retail Inc. (formerly Celine Marketing Corporation)
Account Type: Peso Savings
Metrobank
Account #: 631-7-63106432-5
Account Name: CMG RETAIL INC.
Account Type: Peso Savings
BPI
Account #: 2431-004995
Account Name: CMG Retail Inc.
Account Type: Peso Checking


Please include as reference number:
CLNONLINE-[[ORDER NUMBER]]
Example: CLNONLINE-1450

Once you've made the deposit please send us an image of the deposit slip to hello@cln.ph or through our Facebook page at www.facebook.com/clnph.

Shipping and Delivery

How much does shipping and delivery cost?

Shipping is free for orders of P995 and above. Below P995, we offer an affordable flat-rate shipping fee of P100. 

*Shipping fee application varies on the total amount after discount.
*Terms and conditions apply.

How long will it take for my order to arrive?

*Due to high volume of orders, there may be potential delays in our deliveries.

You can expect your order to arrive according to the following schedule:

Shipping Address

Delivery Time

Metro Manila

3-5 business days

Outside Metro Manila

7-10 business days*  

Business days include Mondays to Saturdays, excluding Sundays and Holidays.

*Outside delivery zone locations can take an additional 2 days for delivery.

Palawan delivery will take 30 days. 

 

Do you accept Express Delivery? 

Express delivery is applicable for Metro Manila, Taytay, Cainta, San Mateo and Antipolo for P200.00 via partner courier, Ninjavan (customers are not allowed to book preferred courier to avail the service). 

 

How do I track an order?

Once your item/s have been picked up by one of our courier partners, you will receive an email with your tracking number. You can visit our order tracker page to see the status of your delivery.

 

How do I cancel my order?

If you decide to cancel your order, please contact us immediately at hello@cln.ph (Mondays to Sundays, 7:00 AM to 4:00 PM) or message us on our Facebook page (CLNph).

Order cancellation request should be within 24 hours upon ordering. 

 

What if I am not home to receive my items?

The courier will attempt to deliver your items a maximum of 3 times. After the 3rd attempt, the items will be returned to us. If you are not present upon delivery, we may release your items to any authorized recipient upon presenting the following:

  • Valid ID of authorized recipient

  • Valid ID of customer who placed the order

  • Signed authorization letter

These are only required for prepaid orders. If you chose the Cash on Delivery (COD) payment method, we will release your order as long as the entire collection amount is provided.

Note : 

Courier will attempt three (3) deliveries before brand considers parcel for return to shipper. 

 

What countries do you ship to? Do you offer international shipping?

Our shipping rates only apply to orders within the Philippines:

We currently don't ship internationally. 

Return and Exchange

What is your return and exchange policy?

If the order you received is damaged or incorrect, kindly send it back to us within 30 days of the invoice date for replacement or online store credit via voucher code. Customers will shoulder shipping fee for Returns. Please ensure that items and any accompanying packaging with Official Receipts are in good condition and unused before sending them over.

Kindly provide the following information and forward to hello@cln.ph :

Name:

Order #: (order number usually starts with #CLN- followed by 7 digits).

Reason for return/exchange:

Our CSRs will reach out to you via email within 24-48 hours (7:00 am to 4:00 pm/Mondays to Sundays) regarding the return options and or related details. 

 

How long will it take to process my return or exchange?

We will send your replacement item/s once we've confirmed that the original item/s have been returned. Return processing will proceed once you send to us a copy of waybill from third party courier of the return item.

 

2023 Holiday Reminders: 

*CLN Stores nationwide will temporarily STOP ACCEPTING/TRANSACTING online to offline returns and drop offs (ANY 2 or Change size/replacement style drop off) from October 31, 2023 (last day) to January 31, 2024. 

 *Due to high volume of holiday orders, there may be potential delays in deliveries of the replacement item.

 

Do you offer refunds?

At this time we do not offer refunds regardless of payment method. If you're unsatisfied with your order, kindly send it back to us within 30 days of the invoice date for exchange or online store credit.

Using the Online Shop

Do you have a size guide?

Yes. Please visit our size guide page.

Contact Us

How do I contact you?

EMAIL: hello@cln.ph

MESSAGE US ON FB: https://www.facebook.com/CLNph/

Our customer service team is available from 7:00 AM to 4:00 PM (Mondays to Sundays) 

GET P300 OFF
^